Terms & Conditions

Terms & Conditions

Last Updated: January 1, 2025

Welcome to Emilee’s Sweet House! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before placing an order or using any of our services.

 

1. General Information

1.1. Emilee’s Sweet House operates this website to provide online ordering of baked goods, sweets, and other products.

1.2. The terms “we,” “our,” and “us” refer to Emilee’s Sweet House.

 

2. Online Ordering

2.1. All orders are subject to availability.

2.2. Prices and availability of products may change without prior notice.

2.3. We reserve the right to refuse or cancel any order at our discretion.

 

3. Payment Terms

3.1. All prices are listed in CAD unless otherwise stated.

3.2. We accept credit cards, cash.

3.3. Payments must be made in full at the time of purchase.

 

4. Delivery and Pickup

4.1. Delivery is available within Greater Vancouver Area.

4.2. Delivery times are estimates and may vary due to unforeseen circumstances.

4.3. Pickup orders must be collected during business hours from 3671 E Hastings St, Vancouver, BC V5K 2B1.

 

5. Refunds and Cancellations

5.1. Due to the perishable nature of our products, we do not accept returns.

5.2. Refunds or replacements will only be provided for damaged or incorrect items.

5.3. Cancellation requests must be made within 1 hour of placing an order.

 

6. Product Information

6.1. We make every effort to display product descriptions and images accurately.

6.2. However, slight variations in color, appearance, or packaging may occur.

 

7. Allergies and Special Requests

7.1. Products may contain or come into contact with allergens such as nuts, gluten, and dairy.

7.2. Customers must notify us of any dietary restrictions or allergies before placing an order.

 

8. Privacy Policy

8.1. We value your privacy and handle your personal data in accordance with our Privacy Policy.

 

9. Limitation of Liability

9.1. Emilee’s Sweet House is not liable for any damages resulting from the use of this website or our products.

9.2. Our maximum liability is limited to the amount paid for the purchased product.

 

10. Governing Law

10.1. These Terms & Conditions are governed by the laws of British Columbia.

 

11. Changes to Terms

11.1. We reserve the right to modify these Terms & Conditions at any time.

11.2. Continued use of the website constitutes acceptance of the updated terms.

 

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

• Email: [email protected]

• Phone: +1 604 568 7701